Mack Body Builder Portal Unifies Resources for Faster More Efficient Body Upfit Process
LAS VEGAS (March 7, 2017) – Mack Trucks today introduced the Mack Body Builder Portal, which brings all of Mack’s body builder resources together in one convenient and easily accessible online location. As a one-stop shop for all body builder needs, the new Mack Body Builder Portal gives customers, body builders and dealers the tools they need to ensure a quick and efficient body upfit process.
“Mack’s strong reputation for application excellence is built on delivering trucks that meet our customers’ specific needs, which in many cases includes body modifications from body equipment manufacturers,” said Jonathan Randall, senior vice president of sales, Mack Trucks North America. “With the new Mack Body Builder Portal, we’re making it even easier for customers and body builders to easily access the information they need to best modify their vehicles.”
Resources available through the Mack Body Builder Portal include wiring schematics and links to industry associations like the American Concrete Pumping Association, as well as contact information for Mack’s Body Builder Support Team and Mack’s exclusive concrete pumper support line.
Also included are revised body builder manuals for all Mack models, which have been updated with simpler navigation. A custom-designed PTO pump speed calculator is also available.
The Mack Body Builder Portal is the latest in a series of innovations from Mack to broaden its already extensive support for customers and body builders. In 2015, Mack created its Body Builder Support Team, including a body builder order manager position focused on ensuring effective collaboration among body builders, dealers and customers during the body ordering process.
“Our Body Builder Support Group helps connect customers and body builders to our product experts for any questions that might come up during the upfit process,” said Tim Wrinkle, Mack construction product manager. “This cooperation allows us to address customer inquiries before, during and after a vehicle is put into service.”
Mack’s Body Builder Support Group is located within the Mack Uptime Center in Greensboro, North Carolina, near Mack World Headquarters.
From a chassis perspective, Mack provides customers a wide range of components and packaging options to select the ideal truck configuration for their specific body and application. Access to electrical signals and connections are provided via conveniently located terminal points.
For more information about the Mack Body Builder Portal, please contact your local Mack dealer or visit the portal at www.macktrucks.com/parts-and-services/support/body-builders/.
SOURCE: Mack Trucks